Arkian Privacy Policy

ARKIAN PRIVACY POLICY

Last updated: May 18, 2026
Version: 2026-05

This Privacy Policy explains how Quiet Harbour Inc. (“Quiet Harbour”, “Arkian”, “we”, “us”, or “our”) collects, uses, stores, discloses, and protects information when you use Arkian.

Arkian is a multilingual production workflow platform with accounts, authentication, billing, credits, support, job processing, and downloadable output packages.

By using Arkian, you acknowledge this Privacy Policy.

1. Scope

This Privacy Policy applies to Arkian, including:
- the Arkian dashboard
- account and authentication flows
- job submission and processing
- billing and credit activity
- support tickets
- account lifecycle actions
- transactional emails
- public legal pages
- related services operated by Quiet Harbour Inc.

This Privacy Policy does not apply to websites, services, or providers that Arkian does not control.

2. Information we collect

2.1 Account information

We may collect account information such as:
- name
- email address
- user ID
- authentication provider
- account status
- profile or workspace information
- account creation and update timestamps
- legal acceptance records

2.2 Authentication and security information

We may collect information needed to protect accounts and operate login/security features, including:
- OAuth provider identifiers
- session identifiers
- two-factor authentication status
- trusted-device records
- trusted-device token hashes
- user-agent hashes
- security timestamps
- failed verification attempts
- lockout status
- session revocation markers
- support-admin step-up verification records

We do not intentionally store plaintext two-factor secrets where encryption or hashing is used by the system.

2.3 Billing and credit information

We may collect billing and credit information such as:
- Stripe customer IDs
- Stripe subscription IDs
- Stripe invoice references
- membership status
- billing events
- credit purchases
- add-on credit balances
- membership credit balances
- reserved credits
- finalized credit usage
- credit grants, returns, releases, and corrections
- billing repair and audit records

Payment card processing is handled by Stripe or another payment processor. Arkian does not store full payment card numbers.

2.4 Job and production information

When you submit jobs, we may collect and process:
- job names
- source language
- target languages
- scripts
- source strings
- uploaded files or extracted file content
- metadata instructions
- output structure settings
- voice and pacing settings
- processing configuration
- generated outputs
- package metadata
- downloadable ZIP references
- job status, timestamps, errors, and progress records

Job data may include personal information if you include it in source content, scripts, strings, metadata, files, filenames, or instructions.

2.5 Output and download information

We may store or process:
- output object keys
- ZIP package references
- signed download URLs
- download status
- package availability
- output metadata
- delivery logs

Signed URLs may expire and output availability may be temporary.

2.6 Support information

If you contact support or use support features, we may collect:
- support ticket subjects and messages
- support category and status
- related job IDs
- related billing event IDs
- customer account references
- admin replies
- internal support notes
- support-admin repair actions
- audit snapshots before and after corrections

2.7 Communications information

We may collect and send information related to:
- account notices
- billing confirmations
- membership notices
- credit purchase confirmations
- payment failure notices
- job status notifications
- download-ready notifications
- support ticket notifications
- legal acceptance prompts
- security notices
- service updates

If Arkian sends commercial or promotional messages, those messages will be handled according to applicable consent and unsubscribe requirements.

2.8 Device, log, and usage information

We may collect technical and operational information such as:
- IP address
- browser type
- device type
- user agent
- request timestamps
- route or endpoint accessed
- error logs
- diagnostic events
- performance information
- abuse prevention signals
- security logs

We use this information to operate, secure, debug, maintain, and improve Arkian.

3. How we use information

We use information to:
- provide and operate Arkian
- authenticate users
- protect accounts
- process jobs
- generate and deliver outputs
- calculate estimates
- reserve and finalize credits
- manage memberships and add-on credit packs
- process payments through Stripe
- provide customer support
- investigate errors and failed jobs
- perform account, billing, and credit corrections
- send transactional emails
- maintain legal acceptance records
- prevent fraud, abuse, misuse, and unauthorized access
- comply with legal, tax, accounting, security, and regulatory obligations
- improve platform reliability and user experience

4. Customer content processing

Arkian processes Customer Content only as needed to provide the Service, operate the platform, secure the platform, provide support, maintain billing and audit records, and comply with legal obligations.

Customer Content may be sent to third-party service providers where necessary to complete processing, such as AI, translation, text-to-speech, storage, hosting, and infrastructure providers.

You are responsible for ensuring that you have the right to submit Customer Content to Arkian.

5. No sale of personal information

Arkian does not sell personal information.

Arkian does not rent or trade customer account data, billing data, job content, or support data to advertisers or data brokers.

6. No customer-content model training

Arkian does not use Customer Content to train public AI models.

Arkian does not grant itself ownership of Customer Content.

Arkian may use non-content operational metadata, logs, error details, security events, and diagnostic information to operate, secure, debug, and improve the Service.

7. Service providers and subprocessors

Arkian may use third-party service providers to operate the Service. These may include providers for:
- cloud hosting
- database storage
- file storage
- content delivery
- payment processing
- authentication
- email delivery
- AI processing
- translation
- text-to-speech
- logging and diagnostics
- security and abuse prevention

Examples may include Google/Firebase/Firestore, Vercel or hosting providers, Cloudflare, Stripe, email providers, OpenAI or other AI providers, DeepL or other translation providers, ElevenLabs or other text-to-speech providers, and similar operational providers.

Providers receive information only as needed for their role in providing, securing, supporting, or improving the Service.

8. Legal and compliance disclosures

We may disclose information if we believe disclosure is reasonably necessary to:
- comply with law
- respond to valid legal process
- enforce these Terms or other agreements
- protect Arkian, Quiet Harbour Inc., customers, users, providers, or the public
- investigate fraud, abuse, security incidents, or misuse
- prevent harm
- complete business, tax, accounting, audit, or compliance obligations

9. Cookies and similar technologies

Arkian may use cookies, local storage, tokens, and similar technologies for:
- authentication
- session management
- trusted-device functionality
- security verification
- support-admin step-up verification
- remembering required operational settings
- preventing abuse
- maintaining dashboard functionality

Arkian does not use cookies to sell personal information.

10. Data retention

Arkian keeps information only as long as reasonably needed for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods may vary depending on the type of information.

Arkian may retain:
- account records while the account exists
- billing records as needed for accounting, tax, audit, and payment-dispute purposes
- legal acceptance records as evidence of consent and agreement
- support records as needed for customer service, audit, dispute resolution, and abuse prevention
- security logs as needed for fraud, abuse, incident response, and platform protection
- job metadata as needed for billing, support, audit, debugging, and account history
- output packages temporarily or according to operational limits
- records related to deactivated, closed, or permanently closed accounts where required for legal, billing, tax, fraud, security, support, or audit purposes

Arkian is not a permanent storage or backup service for job outputs.

11. Account deactivation, closure, and deletion

If you deactivate, close, or request deletion of your account, Arkian may disable access, stop normal account use, remove or delete certain data, and end access to job history or downloadable outputs.

Some information may be retained where necessary for:
- billing records
- tax and accounting records
- fraud prevention
- abuse prevention
- legal compliance
- security records
- audit records
- dispute resolution
- support history
- enforcing account closure or restricted access

Unused credits may be forfeited according to the Terms of Service and account lifecycle rules.

12. Security

Arkian uses administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, and disclosure.

Security measures may include:
- encrypted connections
- access controls
- authentication controls
- two-factor authentication
- trusted-device verification
- session revocation
- audit logging
- least-privilege administrative access
- provider-managed encryption
- signed download URLs
- operational monitoring

No system can be guaranteed to be perfectly secure. You are responsible for protecting your account credentials, devices, and access methods.

13. International processing

Arkian is operated from Canada, but service providers may process or store information in Canada, the United States, the European Union, or other jurisdictions.

Information may be subject to the laws of the jurisdiction where it is processed or stored.

14. Your choices and rights

Depending on where you live, you may have rights to:
- access personal information
- correct inaccurate personal information
- request deletion of personal information
- withdraw consent where consent is the legal basis for processing
- request information about how personal information is used
- challenge compliance with applicable privacy obligations

To make a request, contact us using the email at the end of this Privacy Policy.

We may need to verify your identity before acting on a request.

Some requests may be limited where we need to retain information for legal, billing, tax, security, fraud prevention, dispute resolution, support, audit, or account integrity reasons.

15. Email communications

Arkian may send transactional emails related to your account, billing, credits, membership, job processing, downloads, support tickets, security, and legal notices.

Transactional emails are part of operating the Service.

If Arkian sends marketing or promotional commercial electronic messages, we will follow applicable consent, sender-identification, and unsubscribe requirements.

16. Children

Arkian is not intended for children under 16.

We do not knowingly collect personal information from children under 16. If you believe a child has provided personal information to Arkian, contact us.

17. Business transfers

If Quiet Harbour Inc. is involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar transaction, information may be transferred as part of that transaction, subject to appropriate confidentiality or legal protections.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

When updates are material, Arkian may require users to review and accept updated legal terms before continuing to use the Service.

The “Last updated” date and version identify the current policy.

19. Contact

Quiet Harbour Inc.
Kawartha Lakes, Ontario, Canada
Email: quietharbourinc@gmail.com